How we turned a disappointed customer of our rating plugin into an enthusiastic client (answer: with one email)

customer service purple heart rating plugin wordpress


Making the sale is always great, no matter how big or small the amount is in €, $ etc. – especially if you’re an entrepreneur selling your own product/service. Fact is: Someone thought your offering is good and that it might help solve a problem. But how to react if this dreaded email or call (“Sorry guys, but I am not satisfied”) comes in? Continue reading

You’ve got 72 hours, or your idea will die…


purple heart rating plugin wordpress
Success, failure, temporary defeat…?


Do you know what the difference is between successful people and the ones that only dream about it? The difference, according to some, seems to be: 72 hours. Or 3 days. Or 4.320 minutes. No matter how you count it: it’s exactly this time span that supposedly will make or brake your idea. Continue reading

Trust: a precious ‚currency’ in the online world

article rating plugin wordpress online trust
Creating trust through an article rating plugin


So, you’re a blogger or you have a website and you’d like to convert more potential visitors into actual visitors of your site? Well, of course you do! Here’s a question: How trustworthy are you to those that don’t know you yet? And how do you create that sort of initial trust needed to get more actual visitors? Continue reading